While we update the Pinwheel training options, standard small group classes are not being offered. If you have an immediate need for training or in-depth support, customized training/support sessions are available with 60 minute, 90 minute, and 2 hour options.

CLICK HERE to schedule, or contact support@pinwheel.us with questions. Thank you!

Thank you for using the Pinwheel Attendance App! Click here to complete the registration.

With a variety of devices and technical abilities, it is common to receive questions from volunteers as they log into Pinwheel or the Attendance App for the first time.

At the very top of the Help Center, under Quick Answers to Common Questions, there is a link to a resource called the Volunteer Login Troubleshooting Guide. Use this guide first to answer most volunteer login questions.

If the issue isn't resolved after reviewing this resource, please reach out to support@pinwheel.us with as many specifics as possible about what the volunteer is experiencing. Thank you!

The Attendance App has been updated and is now available in the Apple App Store and the Google Play Store for volunteers to download. The following enhancements have been added to the App:  

1. Accounts can now build Attendance App sessions inside Pinwheel. To use this feature, open the event, go to Management – Attendance App and use the tools in the Sessions section. (Note: GOTR accounts will continue to have sessions automatically built based on the curriculum selected.)
2. Accounts can now turn off the ability for volunteers to send group texts through the Attendance App (this setting can be found in the event, then Management – Attendance App tool).
3. Attendance App settings are now included in the Copy Event tool so the same values can be applied to future events.
4. In the Attendance App, a new Shirt Order report has been added under the Reports button to show giveaways for volunteers and participants, and any giveaways that were also purchased as store items.
5. In the Attendance App, under the Site Information button, contact information now includes Title, if available on the person record (for example, Principal, School Nurse, etc.).
6. Also in Site Information, accounts can now display additional information for volunteers. To use this feature, open a category in the event, go to the Notes tab, add a note, and set the Note Type to Attendance App; it will appear in the Attendance App for volunteers to see. An example could be, “Sessions will be held in Room 23.”.  

To sign up for the Attendance App,click here.

Pinwheel has added French as a language option in the event registration form.

To add French to an event, click on Settings, and choose French in the Languages field on the General tab.

While standard Pinwheel field names and messages will be automatically translated, all other values in the Setup Menu that are specific to the event must be translated by the account. Click on each menu option, choose French from the Language field at the top, and add translated values to all fields highlighted in magenta.

Click here for more detailed instructions in the Pinwheel Help Center.

Thank you for your interest in Pinwheel Training!

We are currently revamping the Pinwheel training options and have temporarily suspended the small group classes.

If you have an immediate need for training, please click here to sign up for a custom training session for your organization. Through August 31, use the discount SUMMERFUN to receive 20% off your custom training session!

Please reach out to us at support@pinwheel.us with any questions.

A new report called Donations Not Received is available under Donors - Reports. It lists all donations where the Payment Received toggle is "No". This will enable accounts to identify donations where the payment may still be outstanding or was not updated correctly. Payments that have not been received are not reflected in the Donor Dashboards.

We have added three new dashboards to Recruitment Campaigns: Activities, Donations and Store Items. Now it’s easier to see this information at a glance!

Click here to watch a quick video on how to use the Pinwheel Check-In Tool for your upcoming events!

1. The Team tool now allows users to change the term “Team” to Table, Group, Relay Team, or any other appropriate label for the event registration. The term “Team Captain” can also be changed.
2. Custom questions in events now have a field called, “Make team member answers viewable by Team Captain?”. If the toggle is set to “Yes” on a question, team answers appear in the Team Participant Export in the Team Lookup tool. For example, if a custom question asks, “What is your pace?”, this can be marked as available for Team Captains to view.
3. The Donor Import Tool now supports importing Organization Donors.